BMC Helix to Showcase How Agentic AI is Transforming IT Service and Operations at Riyadh Roadshow

BMC Helix, a global leader in software solutions that help the world’s most forward-thinking IT organizations turn AI into action, will host its Customer and Partner Roadshow at the InterContinental Riyadh on October 29, 2025. The event will spotlight how BMC Helix’s latest AI-powered innovations—including Generative AI and Agentic AI—are transforming IT service and operations management across industries. Senior executives and subject matter experts from the company will share technology insights, product roadmaps, and customer success stories that demonstrate how AI is reshaping the IT landscape.

The BMC Helix Riyadh Roadshow will bring together industry leaders, IT professionals, and technology experts to explore the next frontier in enterprise AI and ServiceOps. Attendees will gain hands-on experience with the latest BMC Helix capabilities, including BMC HelixGPT and agentic AI-driven automation, learning how these innovations can help organizations unlock new levels of efficiency and innovation.

 “Saudi Arabia represents a rare convergence of scale, ambition, and urgency, a combination that perfectly aligns with BMC Helix’s strengths in IT services and management. We are committed to supporting Saudi organizations on their AI transformation journey with scalable, flexible solutions designed to meet the needs of every business, across industries, sizes, and stages of digital maturity,” said Salman Kazmi, Area Vice President, META- BMC Helix.

 “BMC Helix is focused on accelerating innovation, customer success, and the application of agentic AI in digital service and operations management for organizations globally. From giga projects to local enterprises, our Riyadh roadshow will highlight how BMC Helix’s AI innovations contribute to Saudi Arabia’s Vision 2030 and broader regional transformation,” Kazmi added.

As a global leader in ServiceOps, BMC Helix delivers an innovative platform that unites AI-driven IT Service Management (ITSM) and AIOps capabilities. The Helix platform, which is amongst the first enterprise-ready solutions to integrate Generative AI, enhances service quality and operator experience through intelligent automation and predictive insights. With continued investment in research and development, strategic acquisitions, and a strong focus on customer success, BMC Helix enables organizations to realize greater value from existing IT investments while scaling AI adoption securely and effectively.

Through live innovation demos and real-world success stories at the roadshow, BMC Helix will demonstrate how organizations can leverage AI to drive productivity, enhance employee experience, and accelerate digital transformation. Attendees can also participate in interactive lab sessions, where they can experience the full potential of BMC Helix, BMC HelixGPT, and Agentic AI firsthand, exploring how these technologies simplify operations, reduce manual workloads, and improve user experience.